Project Description
SRLINES SOFTWARE HOUSE provides automated WhatsApp notification services for e-commerce businesses through Meta's WhatsApp Business API.
Key Features
- Order Confirmations: Instant WhatsApp alerts for new orders
- Multi-Store Support: Manage notifications for multiple client stores
- Custom Templates: Branded messages with order details
- Delivery Updates: Shipping status notifications
- No Marketing: 100% transactional messages only
Technical Implementation
Our system integrates with:
- Google Apps Script for automation
- Meta WhatsApp Business API
- Client-specific template management
Terms of Service
Last Updated: June 2024
1. Service Description
SRLINES provides WhatsApp notification services to e-commerce businesses as a technical service provider.
2. Client Responsibilities
- Must own valid WhatsApp Business Account
- Responsible for template approvals from Meta
- Must comply with WhatsApp Commerce Policy
3. Data Handling
All customer data remains property of the client. We process data only for notification delivery.
4. Limitations
We are not responsible for:
- WhatsApp API changes or restrictions
- Client-side template rejections
- Message delivery failures beyond our control
Privacy Policy
Effective: June 2024
1. Information We Process
As a service provider, we handle:
- Customer phone numbers (for message delivery)
- Order details (product, quantity, amount)
- No payment information or sensitive data
2. Data Flow
- Client's store sends order data to our system
- We format and deliver via WhatsApp Business API
- Data is encrypted in transit and at rest
3. Compliance
We adhere to:
4. Contact
For data requests:
SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED
Email: [email protected]
WhatsApp: +92 333 9776136